Hard Assets Alliance Reviews

Hard Assets Alliance has an overall rating of 4.4 based on 16 reviews. Customer feedback on Hard Assets Alliance is mixed: Hard Assets Alliance reviewers highlight positive aspects like wide selection of precious metals, user-friendly platform, knowledgeable customer service, competitive pricing, which strongly appeal to investors interested in precious metals, individuals seeking to diversify their portfolios, collectors of rare coins. However, Hard Assets Alliance is often criticized for its higher shipping costs, limited payment options, occasional delays in delivery, lack of educational resources.

4.4/5.0

16 reviews

5 Stars

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All Hard Assets Alliance Reviews (16)
EmmaBanks
February 11, 2023
"Requested my refund on the ..."
I asked for my refund on January 20, and here we are on February 10, 2023, still no sign of it. Seriously, spend your cash elsewhere. I’ll give it one more week, then I’m reaching out to the Better Business Bureau and the district attorney's office.
santana
January 26, 2023
"My Initial Experience with Hard Assets"
Upon joining Hard Assets Alliance, the folks at HAA really went out of their way to assist me. They guided me step by step through the whole process of purchasing my gold and silver coins. Their team was outstanding and genuinely exceeded what you’d expect from their usual roles.
MarvinByrd
December 14, 2022
"Fantastic support and customer relations"
I had the pleasure of dealing with Ms. Lindsey, who was super attentive, cheerful, and really helpful. It was a joy collaborating with her to sort out my account issues. She truly represents the best of your company, and folks like her are a big reason I stick with Hard Assets Alliance. Great job, and thanks once more, Lindsey!
bigpeacock280
November 04, 2022
"Fast and Simple Tech Help"
Hey there, everyone! So, the day came when I got myself a new phone, and I found myself locked out of my HAA account since my old device had the 2FA token linked to it. Luckily, JANELLE from HAA stepped in to help me out. She sorted my problem in just a few minutes. I really appreciated the steps she took to confirm my identity and ensure I wasn't some random person trying to access my HAA account.

Stay safe out there, and keep stacking!
DarrylMitchelle
September 09, 2022
"Awesome Assistance!!!"
Whenever I had a query, the Support Team responded super fast. I really value their dedication and help. I'm looking forward to buying, selling, and collaborating with them for many years to come!
Jessie.Collins
September 08, 2022
"Awesome support from Hard Assets Alliance!"
I gotta say, the customer service from Hard Assets Alliance is top-notch. We just cashed out all our assets and were looking to shut down the account. But we were worried about losing access to our account history online. They shot us a speedy email back, letting us know we could still get to the history. Once we asked them to close the account, they took care of it in no time. What a delight!
sadsnake812
August 30, 2022
"Significant Update on Asset Titling"
I just went through a significant update regarding how my assets are titled at Hard Assets Alliance. The guidance I got, along with the support while setting up a new account and transferring all our assets, was fantastic. It was a bit tricky since it dealt with legal title changes and potential tax implications. All set! Appreciate it once more.
brownwolf885
July 23, 2022
"Appreciation!"
I've reached out a couple of times with questions regarding the process, and each time, the experience has been fantastic. As a newbie investor, I can say this customer service crew goes above and beyond to make sure you get it. Much appreciated! Definitely recommend!
CecilReed
July 20, 2022
"Assistance from Ms. Janelle"
I reached out to Ms. Janelle for assistance with establishing my new Gold IRA. I had been shuffled around between HHA, Equity, US Money Reserve, and GBI, and I was on the verge of scrapping the entire process. Her poise, genuine interest, expertise, willingness to help, teaching skills, and professionalism really pulled me back from the brink. She absolutely deserves a raise and a promotion if that's what she wants.
Claire.Davis
May 08, 2022
"My Experience with HAA's Services"
Between April 25th and 30th, I asked HAA to help me out with a few things. First off, I wanted them to sell some gold and silver coins for me. I also needed them to pull a few thousand bucks from my cash account and send it all to my home. The hitch? I forgot to tell HAA that I had moved to California last year. So, they couldn’t send me the cash without my new address on file. But that’s all sorted now, and the money should be heading my way soon. Throughout this whole process, HAA was super patient and really helpful. Big thanks to them! George Hess
smallsnake663
February 13, 2022
"Incredible Customer Support!"
The customer support team is just incredible! I had to reach out to them several times to sort out a problem, and every single person I spoke to was super friendly. Honestly, I kinda wish I had more issues to tackle (not really!! but you catch my drift!!). It's such a breath of fresh air, especially with all the negativity around, to interact with folks who genuinely care about their customers.
tinyladybug449
December 17, 2021
"My Initial Experience"
This was the first time I used my account to make a purchase. Lindsey assisted me and was super helpful in guiding me through everything. I appreciate her and your company for the support, and I’m excited about a long-term relationship. Merry Christmas to everyone! Thanks once more, J. Edward Kellogg.
ticklishrabbit433
September 10, 2021
"Encountered some serious issues..."
I ran into quite a bit of hassle setting up my account and then logging in. It's a bit too complicated to go into detail. However, Janelle was a lifesaver and helped me sort it all out. She really knew her stuff, even recommending that I 'clear all data' on my Chrome browser! If Janelle represents the level of skill at HAA, I have a good feeling about this organization moving ahead.
JamieStewart
August 11, 2021
"Personalized Service from Kelly is Top Notch"
Kelly provides me with a tailored experience that makes it seem like they really understand my needs. They’re fantastic at helping me out since I’m just starting to invest in metals.

It’s like a VIP treatment compared to those big investment firms...a fantastic choice if you’re looking to get into metals.
WallaceColeman
April 20, 2021
"Grateful for HAA's Assistance Team"
Due to COVID, I couldn't easily reach HHA by phone to address an issue I was having with my two accounts. After I reached out to the HHA Support Group through e-mail regarding my issue, the HHA staff promptly resolved it. Since the matter was about establishing a new will, I really appreciated how quickly they handled it.

Bill Bigelow
Punta Gorda, FL

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